Welcome aboard, captain! At Boating Part Pro, we’re committed to providing premium marine electrical components with reliable service. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Products
What types of marine electrical products do you specialize in?
We specialize in high-quality marine-grade electrical components including:
- Battery chargers and management systems
- Bilge pumps and boat instruments
- Marine lighting (interior and exterior)
- Circuit breakers and distribution panels
- Electrical wiring, terminals, and connectors
- Engine parts and fuel system components
- Safety equipment including gas detectors
Are your products suitable for saltwater environments?
Absolutely! We specialize in marine-grade components that are specifically designed to resist corrosion from saltwater exposure. Our products feature waterproof, UV-resistant, and corrosion-proof materials wherever applicable.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include order tracking, faster checkout, and order history.
Can I modify or cancel my order after placement?
Orders process quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivers in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (orders over $50): Via EMS, delivers in 15-25 business days after dispatch (1-2 day processing)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website or by contacting our crew at [email protected].
Payments
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all documentation. Please contact our crew at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.
Technical Support
Do you provide technical support for your products?
Yes! Our team of marine electrical experts can provide basic installation guidance and technical specifications for all our products. For complex installations, we recommend consulting with a certified marine electrician.
Where can I find product manuals or specifications?
Product manuals and specifications are available on each product page under the “Downloads” or “Specifications” tab. If you can’t find what you need, our crew is happy to assist.
Still have questions? Our knowledgeable crew is ready to assist! Contact us at [email protected] or call us during business hours.
Fair winds and following seas,
The Boating Part Pro Crew