At Boating Part Pro, we stand behind our marine electrical components with the same reliability you expect on the open water. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase is required
  • Certain electrical components may be non-returnable (see below)

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Electrical terminals & connectors (opened packages)
  • Electrical wires & cables (cut to length)
  • Fuses and circuit breakers (installed or used)
  • Gas detectors (opened packages)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Crew

Email our customer service team at [email protected] with your request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boating Part Pro Crew,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Name: [Product Name] Product SKU: [Product SKU if available] Reason for Return: [Please specify]

For exchanges, please specify the replacement item:
[Replacement Product Name and SKU if known]

Please advise on next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship to the provided address using a trackable method. We recommend insuring your return package.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the approval status.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and approve your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and process your return. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement at no additional cost to you.

International Returns

For customers outside the United States:

  • You are responsible for any customs fees or import taxes associated with the return
  • Mark the package as “Returned Goods” to avoid additional charges
  • We cannot refund original shipping costs for international orders

Questions?

Our marine electrical experts are here to help. Contact us at:

Email: [email protected]
Address: Boating Part Pro Sales Store, 2007 Watson Street, Browns Mills, US 08068

Fair winds and following seas,
The Boating Part Pro Crew